By Scott Sherman | District 7 Dispatch
The city of San Diego will soon be launching a new web portal and mobile app that will provide customers with direct access to the tools needed to manage their water account.
What does it do?
MyWaterEasy is a new web-and-mobile based app which gives customers access to water usage, outage notifications and more. The customer portal enables customers to see their water usage anytime during the billing cycle. After registering and providing up-to-date contact information, the customer can elect to receive water alerts. The alerts will notify customers if their water usage indicates a potential leak or abnormal usage.
What else does it offer?
The app also provides services such as making online bill payments, and requesting opening and closing accounts or even transferring your bill to a new address. MyWaterEasy puts payment options and must-know water information in the palm of your hand.
You’re in control
Save money by knowing your daily and hourly consumption history, water usage comparisons by day, week, month, year and supporting information such as weather trends. This enables you to better understand and make informed decisions about your water use and associated water bill.
How easy is MyWaterEasy to find?
Please go to customerportal.sandiego.gov or search “MyWaterEasy” in the App Store or Google Play.
You can now help others with ‘H2O SD’
The MyWaterEasy app has an additional feature which allows you to help others by donating to the H2O SD program. This program helps low-income and fixed-income water utility customers. Your tax-deductible donation goes directly to helping qualified low-income customers receive a $100 credit on their water bill. You can use your credit or debit card to make a one-time donation, or you can set up a recurring donation.
While much more work needs to be done to improve customer service, I hope this app will help District 7 residents better manage their water bill.
—San Diego City Councilmember Scott Sherman represents the District 7 neighborhoods of Mission Valley, Grantville, Allied Gardens, Del Cerro and San Carlos.
