Bethany Passmore Barista/manager Better Buzz Coffee 1909 Garnet Ave. Despite having to wake up at 3:30 a.m. to get ready for work, Bethany Passmore consistently delivers service with a smile to her loyal customers at Better Buzz Coffee. This experienced barista, who is also the manager of the store, routinely converses with her customers, many of whom she gets to know on a first-name basis. She says remembering people’s names and drink preferences takes practice and that having fun in her spare time helps keep her cheerful at work. “Customer service is the biggest deal here at Better Buzz and that’s just something that I feel is important. So I just do everything and anything to make sure the customers are satisfied. From the moment they walk in my door or pull into my drive-through, I have three minutes with them to make their day and I would rather not break it. “So that’s why I just go above and beyond. I try to live life as happy as possible and do things that make me happy outside of work. I live in the greatest city ever…so I can’t really complain. I try to really associate their names with someone else in my life so it just pops up. Drinks are a lot easier for me to remember. When it comes to names, I just get to know them on a personal level.”